Privacy policy
This policy explains the information Counsellor.com.au may receive through its website forms, analytics and interactive tools. Do not submit emergency messages, passwords, payment card details, identity documents or full medical records through an initial enquiry form.
Information submitted by you
Booking, contact, seminar and counsellor-registration forms may collect your name, email, phone, country, state, city, service selections and message. The information is used to review and respond to the enquiry, maintain security records and understand website use.
Form security and spam prevention
Forms use session tokens, hidden anti-bot fields, timing checks, rate limits, duplicate detection and automated content screening. Privacy-conscious technical identifiers may be stored in hashed form to reduce repeated spam and abuse. Rejected submissions may be logged with the reason and a shortened hashed client identifier.
Website analytics
The site may record page views, broad referral information and event totals such as bookings or AI-tool use. These records are intended for site operation and improvement rather than identifying individual visitors.
AI tools
Do not enter information into an AI feature that you would not want processed by the systems used to provide that feature. AI output can be inaccurate and is not a confidential therapeutic record, diagnosis or emergency service.
Email and storage
Valid enquiries may be stored in protected server files and sent to an administrative email account. Reasonable security controls are used, but no internet system can be guaranteed completely secure. Information should be limited to what is necessary for the enquiry.
Third-party services
Links to crisis, health, professional or other external services are governed by those organisations’ privacy practices. Counsellor.com.au is not responsible for external sites.
Digital book purchases and PayPal
When you purchase the digital book, PayPal processes your payment. Counsellor.com.au does not handle or store your complete bank-card number. To confirm payment, provide a digital download and support order enquiries, we keep the payment order identifier, amount, currency, payment state, purchase time and, where available, a purchaser email address in restricted server-side storage. We may also record a source tag identifying which website link brought you to the checkout.
The PDF is delivered through a time-limited link rather than being publicly hosted. Order records are used for fulfilment, fraud prevention, accounting and customer support. We retain relevant transaction records for applicable accounting and legal requirements, and you can contact us using the website form for questions. PayPal has its own privacy policy and data handling practices.
Access and correction
Use the contact form to ask about access, correction or deletion of information you submitted, subject to legal, security and operational requirements.
